FREQUENTLY ASKED QUESTIONS

a. Avoid contact with chemicals such as perfume, cosmetics, skin care products, hairspray, or sweat, seawater, otherwise it will erode the surface layer of the gold leading to gold jewelry fading.

b. Swimming, hot springs, bathing, laundry is also not suitable to wear, the chlorine in the pool, sulfur in the hot springs, alkaline substances in the soap will also erode the surface layer of gold.

c. Gold jewelry in the encounter with mercury will produce a chemical reaction, white spots, cleaning, as long as the alcohol lamp under the barbecue for a while, you can return to the original color (worried about burned friends can go to a professional store repair). Learn more (link to after-sales service)

d. The material of gold is soft and easily deformed, do not pull the necklace to avoid deformation or breakage, so it is best not to wear it when sleeping.

e. If you do not wear the gold jewelry for a long time to remember to seal and keep, so as to maintain the luster of gold.

f. Use a velvet cloth to wrap it before putting it into the jewelry box to avoid damage by mutual friction.

g. Avoid placing gold jewelry and other jewelry together, especially diamonds, because the different hardness will cause mutual friction and scratch, so should be stored independently jewelry box.

h. Gold jewelry also avoid and silver jewelry to wear together, gold surface stained with a trace of silver ions, easy to form a black silver film, gold jewelry will become black. Can go to the professional store for repair.

How to clean gold jewelry?

1. Cannot be cleaned with toothpaste, most toothpaste contains fine particles, the use of toothpaste will lead to the surface of the jewelry scratch fine marks.

2. After wearing the gold jewelry will be because of the dust staining caused by the loss of luster, you can drop a small amount of neutral detergent in the water, soak the jewelry soap and water for 5 ~ 15 minutes, with a soft brush or finger gently rub the surface of the jewelry, and then take out with a soft cloth to dry, do not leave a water stain must be dried.

3. The store also provides ultrasonic cleaning services. Learn more (link to after-sales service)

4. Every one to two weeks can be cleaned to maintain the luster of gold jewelry

a. Try to avoid contact with perfume, hairspray and other highly volatile substances to maintain the K gold color.

b. Remove the jewelry when swimming or soaking in hot springs to avoid chemical changes in the surface layer of K gold with seawater, oxygen and sulfur.

c. Avoid contact with life containing acid, alkali and other chemical substances and too cold and too hot state, acid, alkali substances will erode the surface layer of K gold.

d. Should not wear when bathing, inevitably in the bath with soap and lotion and other detergents, and that contains some chemical ingredients will affect the luster of gold.

e. Avoid wearing it when playing strenuous sports or carrying heavy objects to avoid frictional deformation and sweat corrosion.

f. When keeping it, wrap it with a velvet cloth and put it into the jewelry box to avoid mutual friction damage.

How to clean K gold jewelry?

1. Do not use toothpaste to clean, toothpaste contains fine abrasive particles, although these particles are very small, but the hardness is very high, it is easy to cause damage to the surface of jewelry. Especially K gold, gold, pearl surface damage.

2. A small amount of soap in the water (a few drops on the line), home made soapy water can also be put into the k gold jewelry soak a 5 to 15 minutes, and then use a soft brush to gently brush the surface of the jewelry, wipe clean with a soft cloth, the side seams of the place with a cotton swab wipe clean, do not leave any water stains.

a. When not worn, store platinum jewelry in a separate jewelry box or soft leather pouch.

b. When wearing platinum jewelry, it is best not to come into direct contact with acids and all types of cosmetics on a regular basis. Rinse with water immediately upon contact to prevent discoloration.

c. Do not wear platinum rings and gold jewelry at the same time, because gold is soft, if they rub against each other, gold powder will be adsorbed on the platinum, making the platinum yellow, affecting the unique pure luster of platinum.

d. If worn frequently, platinum rings should be cleaned regularly to maintain their sparkle and shine. You can use commercially available jewelry cleaners, or you can clean it confidently by soaking it in a solution of soapy warm water and then gently brushing it with a soft cloth.

e. Pay attention to check the necklace's chain ring, clasp and other places so as to avoid the necklace from falling off, and also pay attention to hold it gently when taking it off, don't pull it hard because it is tangled with your hair. (Applicable to all material necklaces).

How to clean platinum jewelry?

1. Cannot be cleaned with toothpaste, most toothpaste contains fine particles, the use of toothpaste will cause the surface of the jewelry scratches.

2. You can drop a small amount of neutral detergent in the water, soak the jewelry soap and water for 5-15 minutes, gently rub the surface of the jewelry with a soft brush or finger, and then take out and dry with a soft cloth, do not leave water stains must be wiped dry.

3. The store also provides ultrasonic cleaning services.

1. The best way to maintain sterling silver jewelry is to wear it every day, because the human body oil can produce a natural warm shine, just need to wear it often, the longer you wear the brighter the shine.

2. Avoid contact with chemicals such as perfume, skin care products, hairspray, etc.

3. Avoid wearing jewelry during sports, swimming, bathing and soaking.

4. Remember to keep the silver jewelry sealed when not worn, you can use the chain bag to put it away and then put it into the jewelry box, which can more effectively isolate the air to reduce the chance of oxidation.

Silver jewelry how to clean it?

1. Sterling silver jewelry is easy to oxidation, long-term exposure to the air will be easy to black, you can squeeze a little toothpaste coated in silver jewelry, add some water and then gently brush with a soft brush and then rinse with clean water and dry with a soft cloth.

2. You can also often use silver cloth to wipe maintenance to maintain the shine of silver jewelry.

3. If the dirt do not be cleaned can buy silver wash to remove the stains.

4. You can also bring our gold store to use ultrasonic cleaning.

Mainly refers to ordinary white diamonds, yellow diamonds, pink diamonds, etc.

In the diamond ring maintenance process many people use the wrong method to cause unnecessary damage to the diamond ring.

a. Avoid frequently touching the diamond with your hands, the diamond has a very high lipophilic, so the diamond is easy to be contaminated by oil surface affects the luster of the diamond.

b. Avoid collision, although the diamond is hard but extremely brittle, collision will lead to changes in the molecular structure of the diamond, resulting in cracks.

c. Avoid friction, do not wear and place diamond jewelry with other gemstones, because diamonds are very hard and will have wear and tear on other gemstones.

d. Avoid washing and swimming when wearing: chlorine bleach in the pool will corrode diamonds, toiletries and cosmetics, etc. can cause harm to diamonds and jewelry.

e. Avoid radiation, which can change the internal crystal structure of the diamond, thus affecting its color, which is irrecoverable.

f. Do not use toothpaste to clean jewelry. Toothpaste contains fine high hardness abrasive particles, look small but the hardness can reach six or seven degrees, especially diamond rings, gold, pearls should absolutely avoid using toothpaste to brush.

g. Be careful with the use of ultrasonic cleaning machine. Ultrasonic cleaning machine on some jewelry has a very good cleaning effect, especially the jewelry can be fine crevices in the brush can not brush the oil and dust clean. In addition, although the ultrasonic cleaning machine cleaning effect is very good but not because it is good to use it often. If you use it too often easy to make the small drill can not withstand multiple shocks and produce loose, off.

How to clean diamond jewelry?

1. When cleaning, you can use a container of warm water, a few drops of neutral detergent in the water to dip the diamond jewelry in the water, gently scrub with a soft brush or fingers, then rinse with warm water, and finally wipe dry with a soft cotton-free flannel.

2. You can also get the store to use ultrasonic to clean (with the exception of group-set diamonds).

a. Mainly the colored gemstones, rubies, sapphires, emeralds, tourmalines, garnets, etc.

b. Because of their different hardness / different kinds of colored stones should not be worn and placed together.

c. Some stones are afraid of losing moisture due to intense heat or wind, such as turquoise and opal, so avoid direct sunlight when preserving them, and avoid using a hairdryer when wearing them, etc.

d. Do not use an ultrasonic machine to clean emeralds, tourmalines and other stones with many inclusions, cracks or brittle, low hardness stones, as they may be damaged or shattered.

e. Opal is relatively soft, so do not put hard things with it.

It mainly refers to pearls, coral, amber, beeswax, etc.

a. Organic stones contain organic components and are mostly not very hard, so do not touch them.

b. Keep away from heat sources (hot water, exposure to the sun, etc.) and acidic and alkaline substances. Sweat, steam and oil fumes can damage gemstones with air pores (pearls, coral, etc.), so wear them into these places with cloudy gases, such as the kitchen.

c. Avoid putting them together with other metals or angular jewelry to prevent the skin from being scratched.

d. Avoid using chlorinated tap water to clean your pearls, you can use pure water. You should use professional pearl jewelry wiping paper to wipe the pearls, preferably with a sheepskin or bead wiping cloth.

e. Avoid using ultrasonic waves to clean pearls as they can seriously damage pearl jewelry.

f. Amber is afraid of high temperature, amber will be melted at 100 degrees Celsius.

g. Pearls and corals are afraid of humidity, which can cause mildew and discoloration of pearls and corals.

Mainly refers to jade, Hetian jade, chalcedony, etc.

a. The best maintenance of jade is often worn, the body's natural secretion of oil can form a maintenance effect on the jade, will make the jade look brighter and brighter.

b. When not worn, you can put it in a chain bag, and then put it in a jewelry box so as to keep the moisture, but also to avoid scratches, put it in the appropriate temperature and humidity preservation.

c. Avoid collisions, as they can cause damage to the surface molecular structure of the jade stone, resulting in dark cracks.

d. Avoid contact with chemical products such as perfume, soap, human sweat, etc., because the ingredients inside can erode the fat Jade, leading to damage to the outer layer and affecting the vividness of the jade.

e. Avoid prolonged direct sunlight or frequent proximity to heat sources, such as cooking with a fireplace stove, etc.

How to clean the jade stone?

1. It is not advisable to soak it in water for a long time. Sand and stone ground jadeite, long-term immersion in water, resulting in the surface is easy to oxidation yellowing, so that jade jewelry becomes ugly. But soak in water for half an hour can play a role in maintaining jadeite. 2.

2. Jade jewelry can be cleaned with warm water or detergent, just gently brush the jewelry with a soft brush, but do not soak it with cleaning solution.

3. Jade should not be put into the ultrasonic machine to clean, nor should it be cleaned with strong soap solution or heat.

a. Avoid hitting or dropping the crystal, it is very fragile and if it is hit or dropped on the ground, it will affect the life of the crystal.

b. Avoid placing it next to electronic products such as computers, TVs, etc. Most crystals do not absorb radiation, but being near electronic products with radiation will affect the function and color of the crystal.

c. Avoid long-term exposure to high temperatures, which can break the crystals on the surface of the ring and cause the crystal to lose its effectiveness.

d. Wipe it often after wearing it, try to wipe it gently with a soft cloth, and put it in a separate accessory box if you wear it less often.

e. Don't give others to touch or wear, because the crystal has a memory and belongs to you alone, if others also wear it, it will have the memory of others, which will break the magnetic field of the crystal and affect the effect of the crystal.

How to demagnetize a crystal?

1. You can use a white crystal demagnetizing stone, put it in a container or box, and bury the crystal on the demagnetizing stone to purify the crystal and make it more crystal clear.

2. Place the crystal in a sunny location and expose it to sunlight for 1 to 2 hours, but do not expose it to sunlight for too long.

3. Use the moonlight to demagnetize the crystal at night, the moonlight is best when the moon is full.

4. You can use sea salt to demagnetize the watch, which is the coarse salt we usually use.

5. The simplest and most effective way is to soak in clean water, but be careful to use unused mineral water for demagnetization, soak for 20 to 30 minutes.

1. 避免接触化学物品比如香水、化妆品、护肤品、发胶等，或汗水、海水，否则会侵蚀金的表层导致金饰褪色。
2. 游泳、泡温泉、洗澡、洗衣时也不合适佩戴，泳池里的氯、温泉里的硫磺、肥皂里的碱性物质也会侵蚀金的表层。
3. 黄金首饰在遇水银时会产生化学反应，出现白色斑点，清洗时只要在酒精灯下烧烤一会，就能回复原色（担心烧坏的朋友可以到专业的本店修理）。 了解更多（链接到售后服务）
4. 999足金和916黄金的材质比较软，容易变形，不要拉扯项链以免导致变形或断裂，所以睡觉时最好不要佩戴。
5. 如果长时间不佩戴的金饰要记得密封保存，这样才能维持金的光泽度。
6. 保管时用绒布包好再放进首饰盒，以免互相摩擦损坏。
7. 免把黄金首饰与其他首饰摆放在一起，特别是钻石，因为硬度不同会引起互相磨擦而刮花，所以应用首饰盒独立存放。
8. 金饰也避免和银饰佩戴一起，金表面沾上了微量的银离子，容易形成黑色银膜，金饰就会变黑。可以到专业的本店进行修理。

金类饰品怎样清洗呢？

1. 不可以用牙膏清洗，大部分牙膏中都含有细微的颗粒，使用牙膏会导致饰品表面刮出细痕。
2. 配戴后的金饰会因为灰尘的沾染尔导致失去光泽，可以在水里滴少量的中性洗洁剂，将饰品肥皂水浸泡5~15分钟，用软毛刷或手指轻轻擦饰品的表面，再取出用软布擦干即可，切忌不能留有水渍一定要擦干。
3. 本店也提供超声波清洗服务。了解更多（链接到售后服务）
4. 每隔一到两个星期可以进行一次的清洁工作，以保持金饰的光泽度

1. 尽量避免与香水、发胶等高挥发性物质接触，以维持K金色泽。
2. 游泳、泡温泉时取下饰品，以免与海水、氧气、硫磺而使K金表层产生化学变化。
3. 避免接触生活中含有酸、碱等化学物质的物品以及过冷过热的状态，酸、碱物质会侵蚀K金的表层。
4. 洗澡时不宜佩戴，在洗澡时不免要用肥皂乳液之类的洗化用品，而那里面含有的一些化学成分会影响彩金的光泽。
5. 避免则剧烈运动或是搬重物时佩戴，以免发生摩擦变形及汗污腐蚀
6. 保管时以绒布包好再放入首饰盒，以避免互相摩擦损坏。

K金类饰品怎样清洗呢？

1. 不可用牙膏清洗，牙膏内含有细微的研磨颗粒物质，这些颗粒物虽然很小，但是硬度很高，很容易导致首饰表面损伤。尤其K金、黄金、珍珠表面的损伤。
2. 在水里滴少量皂液（几滴就行），家里自制的肥皂水也可以，将k金首饰放进去泡个5～15分钟，然后用软毛刷轻轻刷洗首饰表面，在用软布擦干净，边缝的地方用棉签擦干净，不要留下任何水渍。

1. 不佩戴时，将铂金首饰单独存放在珠宝盒或软皮袋内。
2. 在佩戴铂金首饰时，最好不要经常和酸以及各类化妆品直接接触。一旦接触立即用清水冲洗，以防变色。
3. 不要将铂金戒指和黄金首饰同时佩戴，因为黄金质地较软，如果互相摩擦，黄金粉末会吸附在铂金上，使铂金变黄，影响铂金特有的纯净光泽。
4. 如果频繁佩戴，应定期为铂金戒指进行清洗以保持闪亮光泽。可使用市场上出售的珠宝清洁剂，也可以自信清洗，将它浸泡在肥皂温水的溶液中，然后用软布轻柔拂拭。
5. 注意检查项链的链环、搭扣等地方，从而避免项链发生脱落的情况，同时在取下项链时要注意轻拿轻放，不要因为项链缠绕头发去硬扯。（适用于所有材质项链）。

铂金类饰品怎样清洗呢？

1. 不可以用牙膏清洗，大部分牙膏中都含有细微的颗粒，使用牙膏会导致饰品表面刮出细痕。
2. 可以在水里滴少量的中性洗洁剂，将饰品肥皂水浸泡5~15分钟，用软毛刷或手指轻轻擦饰品的表面，再取出用软布擦干即可，切忌不能留有水渍一定要擦干。
3. 本店也提供超声波清洗服务。

1. 纯银饰品的最佳保养方法就是天天佩戴，因为人体油脂可以产生自然温润的光泽，只需要经常佩戴即可，戴的时间越长光泽越亮。
2. 避免接触化学物品比如香水、护肤品，发胶等。
3. 避免在运动、游泳、沐浴泡澡时佩戴饰品。
4. 不佩戴时记得将银饰密封保存，可以用夹链袋收起来再放入珠宝盒里，这样可以更有效的隔绝空气减少氧化机会。

银类饰品怎样清洗呢？

1. 纯银的饰品容易氧化，长期曝露在空气中会容易变黑，可以挤一点牙膏涂在银饰上面，加点水再用软毛刷轻轻刷洗再用清水冲干净软布擦干即可。
2. 也可以经常用擦银布来擦拭保养以保持银饰的光泽度。
3. 如果污垢无法清洗干净可以购买洗银水来去除污渍。
4. 也可以带来我们的金店来用超声波来进行清洗。

主要是指普通白钻、黄钻、粉钻等。在钻戒保养过程很多人用错误的方法造成了钻戒不必要的损伤。

1. 避免经常用手抚摸钻石，钻石拥有极高的亲油性，所以钻石容易被油污染表面影响钻石的光泽度。
2. 避免产生碰撞，钻石虽然硬度高但脆性极高，碰撞会导致钻石内的部分子结构出现变化，产生裂纹。
3. 避免摩擦，不要将钻石首饰与其他宝石一起佩戴和放置，因为钻石硬度很高，会对其他宝石有磨损。
4. 避免洗漱及游泳时佩戴：泳池中的氯化物漂白剂会腐蚀钻石，洗漱用品及化妆品等都会对钻石和饰品造成伤害。
5. 避免处于辐射环境，辐射可以使钻石的内部晶体结构发生改变，从而影响它的颜色，旦产生色变是无法恢复。
6. 不要用牙膏去清洗珠宝。牙膏内含有细微的高硬度研磨颗粒物，看虽然小但是硬度却能达到六七度，尤其钻戒、黄金、珍珠绝对要避免用牙膏去刷。
7. 要小心的使用超声波清洗机。超声波清洗机对一些珠宝有很好的清洗效果，尤其是能将珠宝细缝中毛刷无法刷到的油垢和灰尘清洗干净。另外，超声波清洗机虽然清洗效果非常好但不可因为它好用就经常的使用它。如果使用太过频繁容易使小钻经不起多次的震荡而产生松动、脱落。

钻石饰品怎样清洗呢？

1. 清洗时，可以用容器盛装温水，在水中滴几滴中性清洁剂将钻石首饰浸在水中，用软毛刷或手指轻轻擦洗，再用温水冲洗，最后用一条柔软的无棉绒布拭干即可。
2. 也可以拿到本店使用超声波来清洗（群镶钻石的例外）。

1. 主要是指彩色宝石类，红宝石、蓝宝石、祖母绿、碧玺、石榴石等。
2. 因为他们的硬度不同/不同种类的彩色宝石不要一起佩戴和放置。
3. 有些宝石害怕因为强烈的热量或风力而失去水分，如绿松石、欧泊，所以要避免保存时阳光直接照射，也要避免佩戴时使用电吹风等。
4. 对于祖母绿、碧玺及一些多内含物、裂纹或性脆、硬度低的宝石，不可用超声波机清洗，以免宝石受损或碎裂。
5. 欧珀比较软，所以说不要把硬的东西和它放一起。

主要是指珍珠、珊瑚、琥珀、蜜蜡等。

1. 有机宝石含有有机成分，硬度大多不高，忌碰摔。
2. 远离热源（热水、暴晒等）和酸碱性物质。汗水、蒸汽、油烟会对有气孔的宝石（珍珠、珊瑚等）有损伤，所以要戴进这些有浑浊气体的场所，如厨房。
3. 避免与其他金属或棱角分明的首饰放在一起防止表皮被划伤。
4. 避免使用含氯的自来水清洗珍珠，可以用纯净水。擦试珍珠应使用专业的珍珠首饰擦拭纸，最好是用羊皮或拭珠布擦拭珠子。
5. 避免使用超声波清洁珍珠，因为超声波会严重损害珍珠首饰。
6. 琥珀害怕高温，琥珀在100摄氏度的情况下就会被融化。
7. 珍珠和珊瑚怕潮湿，潮湿的环境会让珍珠和珊瑚发霉变色。

主要是指翡翠、和田玉、玉髓等。

1. 玉石类最好的保养就是经常佩戴，人体自然分泌的油脂可以对玉石形成保养作用，会让玉石显得越来越亮。
2. 当不佩戴的时候，可以放在夹链袋，再放入首饰盒从而保持水分，也可以避免有划痕，放在适宜的温度和湿度保存。
3. 避免产生碰撞，因为碰撞会导致玉石的表层分子结构受到破坏，导致产生暗裂纹。
4. 尽量避免与香水、肥皂、人体汗液等的化学产品接触，因为里面的成分会侵蚀脂翠，导致外层受损，影响玉石的鲜艳度。
5. 避免长期阳光直射或经常接近热源，例如使用火炉灶做饭等。

玉石怎样清洗呢？

1. 不宜长时间用水浸泡。砂地及石地的翡翠，长期放在水中浸泡，导致表面容易氧化发黄，使翡翠饰品变难看。但泡水半小时能起到保养翡翠作用。
2. 玉石首饰可以用温水或清洁剂清洗，用软刷轻轻地刷洗首饰即可，但不可用清洁液浸泡。
3. 玉石不宜放进超声波机中清洗，也不宜用强皂液或热清洗。

1. 避免撞击或掉落，水晶本身很脆弱受到撞击或掉落在地，都会影响水晶的寿命。
2. 避免放在电子产品旁例如电脑、电视等，大部分水晶是不吸纳辐射的但靠近有辐射的电子产品会影响水晶的功能和色泽
3. 避免长期置放在高温处暴晒，当长期处在高温环境下，会破环表面上的晶体，使得水晶失去原有的功效。
4. 佩戴后要注意经常擦拭，尽量用软布轻轻擦拭，平时少佩戴可以放在单独的配饰盒子里。
5. 不要给别人触碰或佩戴，因为水晶是有记忆的，也是独属于你一个人的，如果其他人也佩戴了，就会有了其他人的记忆，从而会破环水晶的磁场，影响水晶晶的效果。

水晶怎么消磁呢？

1. 可以利用白水晶消磁石，放在容器或是盒子里，把水晶埋在消磁石上，可以净化水晶，使水晶更加晶莹剔透。
2. 将水晶放于阳光较好的位置，利用阳光照射1到2小时 但切记不要太长时间被阳光照射。
3. 夜晚也可以利用月光来进行消磁，月圆之时的月光最为佳。
4. 通过海盐水侵泡来进行消磁，海盐也就是我们平常会使用到的粗盐，只需侵泡一晚上即可。
5. 清水侵泡是最简单有效的办法，但要注意必须使用没喝过的矿泉水来进行消磁，侵泡个二三十分钟即可。

1. Regardless of where you buy the jewellery from, you can enjoy the free basic cleaning service we provided.
2. If the ultrasonic cleaning service is used, the ultrasonic cleaning service fee will be charged according to the standard fee.
3. If you want to clean your jewellery at home, please refer to this (link to Care & Advice). The delicate jewellery still needs professional cleaning to avoid damage.

1. Regardless of where you buy the ring from, you can enjoy the free ring rounding service we provided.
2. Regardless of where you buy the earrings, you can enjoy the free earrings hook adjustment service we provided.
3. Regardless of where you buy the jewellery, you can enjoy the free reshape service we provide.
4. All the jewellery that needs to be handed over to a professional master for remodeling, fees will be charged according to the standard fee.

1. Regardless of where you buy gold, jewellery, or diamonds, you can enjoy the free valuation service we provided.
2. Regardless of where you buy the jewellery, you can enjoy the free gold appraisal service we provided. This service is a basic identification of the authenticity of the jewellery, but it cannot ensure the identification of high-tech fake gold jewellery.
3. If the authenticity of gold needs to be authenticated by potion or fire, the authentication fee will be charged according to the standard fee. This service cannot ensure the identification of high-tech fake gold jewellery.
4. We appraise jewels based on the heat and refractive index of the jewels, and the appraisal fee will be charged at a standard fee.
5. We use instruments (diamond pen, refractometer) to distinguish natural diamonds, synthetic diamonds, and moissanite. This service will be charged as appraisal fees based on standard charges.
6. If you need a professional jewellery appraisal, we can help you send it to AGL to apply for a professional jewellery certificate, or you can purchase AGL appraisal services from us and enjoy a member preferential price.

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1. We can repair damaged jewellery to the maximum extent of our ability.
2. We can weld broken jewellery. We will use the most suitable welding method (fusion welding, electric welding, laser welding) to repair to the best for you, and different welding methods will charge welding fees according to their standards.
3. If the prongs of the ring or pendant with diamonds and jade are damaged, we can fix the prongs to stabilize your bead, diamonds and jade, and we will charge a standard fee for fixing the prongs.
4. We have wholesalers of beads, diamonds, gems, and crystals. You can choose to find suitable pairings for your lost beads or crystals. The price will be calculated based on the carats of beads, diamonds, gems, or crystals.

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1. If your jewellery becomes dim or has scratches on the surface, we can restore it to remove the scratches (deep scratches are not recommended because the loss is too large), stains, and oxide layers to restore its dazzling original appearance.
2. The jewelry surface is dull and due to long-term friction and small wear marks or frequent contact with a strong alkali, acid, and other compounds. At this time, professional grinding and polishing are required to polish the compound on the surface of the jewelry or to remove the wear marks. There will be a little loss in this process, which is a normal phenomenon.
3. In order to restore the dazzling original appearance, the jewellery must be electroplated. Gold jewellery will be electroplated with pure gold water; platinum jewellery will be electroplated with rhodium water; rose gold jewellery will be electroplated with rose gold water.
4. If you want to convert your jewelry from gold to white or rose, or two-color (yellow-white, yellow-red, white-red) or even three-color (yellow-white-red), we can electroplate it for you. The price will be calculated according to the complexity of the style.

1. Ring resizing is our most common service. Necklace, bracelets, and anklet lengthening or shortening are also the most common services. In addition to the adjustment, the fee is charged according to its standard charge. The thickening of weight adjustment charge will be added to the price of the relative gold content.
2. If we are not sure whether some diamond rings can be adjusted, we will let the jewel master review them. Only if the master has the confidence to work on it, the adjustment cost will be determined.

1. We can laser engrave your name, phrase, date, symbol, or any design pattern on your jewellery to personalize your jewellery. This laser engraving service fee is charged according to different combinations.
2. Laser engraving photos is the most difficult technique to control. We have resolved and applied it to gold and silverware.

1. If you want to make a hole in your jade, our jade master can drill holes for your jade as requested. This service will charge drilling fees based on its standard charges.
2. If your jade loses its luster, our jade master can polish your jade, which means the buffing process. Buffing is to remove the rough surface first and then apply oil and wax to make it shiny. This service will be charged according to its standard fee.
3. If you have rough semi-precious stones and want to grind them into round, egg-shaped, square, rectangular, or other shapes as inlaid rings or pendants, we will charge for the primary grinding according to its standard charges.
4. If you have broken jade bracelets or other semi-precious stones and want to grind them into other shapes as pendants, we can grind them into gourd-like, eggplant-like, drop-like shapes or the shapes you want. We will charge as an intermediate grinding according to its standard charges.
5. Due to the characteristics of the gemstone itself, if the gemstone cracks, breaks, or collapses during the above-mentioned service, we and the master will not be responsible, and we will not charge any fee.

1. If you want to design unique jewellery, we can realize your idea. We can use simple 2D images to show you the results of the finished product or make a 3D image display, and even print out the model for you to see the details of the finished product. We will charge customs fees according to different production schemes.
2. In addition to taking care of the jewellery final product, we will also consider the most worthwhile plan for you. We have a large network of jewellery craftsmen and are trusted master craftsmen. Combined with the most suitable jewelry-making technology to realize your unique jewelry.
3. Sometimes our customers like to buy a few items and then let us synthesize into a piece of brand new jewellery. This will be a piece of unique and innovative jewellery.
4. We can give new life to your old jewellery or jewels pieces and reprocess them into your favorite jewels.

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1. Provide clean and safe ear-piercing services. Piercing fees will be charged according to different positions.
2. Provide clean and safe nose piercing service. Piercing fees will be charged based on standard charges.

1. For all jewellery purchased in our shop, online store, or website. If you want to trade it for cash, we will give a 25% discount on the retail price.
2. For jewellery purchased from other places. If you want to trade it for cash, we cannot guarantee a 25% discount on the retail price, but we can give the best price to recycle your old jewellery.
3. Regardless of whether you buy jewellery in our shop, online store, or website. If you exchange old jewellery for new jewelry at a discount, we will give a 20% discount on the retail price.
4. We have more favorable ways to exchange gold bars.

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1、无论您从哪里购买的首饰，您都可以享受我们提供的免费基本的清洁服务。

2、要是使用超音波清洁服务，则将根据标准收费收取超音波清洁服务费。

3、想自己在家清洗首饰，请参考这里 (连接去 Care & Advice) ，但是精致的首饰还是需要专业清洗才能避免损坏。

1、无论您从哪里购买的戒指，您都可以享受我们提供的免费打圆戒指服务。

2、无论您从哪里购买的耳环，您都可以享受我们提供的免费耳脚调整服务。

3、无论您从哪里购买的首饰，您都可以享受我们提供的免费整形服务。

4、凡是需要交给专业师傅整形的首饰，则将根据标准收费收取整形费用。

1、无论您从哪里购买的黄金、珠宝、钻石，您都可以享受我们提供的免费估价服务。

2、无论您从哪里购买的首饰，您都可以享受我们提供的免费黄金鉴定服务，此项服务属基本鉴定首饰的真伪，但不能确保鉴定出高端技术的伪黄金首饰。

3、凡是需要经过药水或火烧鉴定黄金真伪，则将根据标准收费收取鉴定费用，此项服务也不能确保鉴定出高端技术的伪黄金首饰。

4、我们根据珠宝受热度以及折射率鉴定珠宝，以标准收费收取鉴定费用。

5、我们使用仪器（钻石笔、折射仪）去分辨出天然钻石、合成钻石、莫桑石。此项服务将根据标准收费收取鉴定费用。

6、如果需要专业鉴定珠宝，我们能协助您送去 AGL 申请专业的珠宝证书，或者您可以在我们这里购买 AGL鉴定服务并享有会员优惠价格。

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1、我们能将损坏的首饰修复到能力范围最大的程度。

2、我们能把断裂的首饰焊接。我们会用最合适的焊接方式（熔焊、电焊、激光焊）替您修复到最好，不同焊接方式将根据其标准收费收取焊接费用。

3、戒指或吊坠镶有珠钻玉宝的爪子如有损坏，我们能重新种爪以稳固您的珠钻玉宝，以标准收费收取种爪费用。

4、我们有珠钻玉宝批发商和水晶批发商以便您能寻找到适合配对遗失的珠钻玉宝或水晶，价格将根据珠钻玉宝或水晶的克拉计算。

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1、如果您的首饰变得暗淡或表面有划痕，我们能翻新去除划痕（太深的划痕不建议去除，因为损耗太大）、污点和氧化层将其恢复光彩夺目的原貌。

2、首饰长时间摩擦而出现细小的磨损痕迹或因经常接触强碱、强酸等化合物而导致首饰表面黯淡无光。这时候就需要专业的打磨抛光，将首饰表面的化合物打磨抛光或将磨损痕迹去除，在此过程中会有一点的损耗，属正常现象。

3、为了恢复光彩夺目的原貌，首饰还必须进行表面电镀处理。黄金首饰会使用足金水电镀；白金首饰则会使用铑水电镀；玫瑰金首饰将会使用玫瑰金水电镀。

4、如果您想让首饰由黄金转换成白色或玫瑰色、或者双色（黄白、黄红、白红）甚至是三色（黄白红），我们都能替您电镀，价格将根据款式复杂程度计算。

1、戒指调整大小是我们最常承接的服务。颈链、手链、脚链增长或剪短也是属最常见的服务。增大或增长的调整除了根据其标准收费收取调整费用外，还必须加上相对含金量增加重量的价格。

2、基于某些围钻戒指不能确定是否能够进行调整，我们会让师傅过目。师傅若有信心调整才能确定其调整费用。

1、我们能替您在首饰上用激光刻上自己的名字、词组、日期、符号或任何设计的图案，以个性化您的首饰。此服务将根据不同组合收取激光雕刻费用。

2、激光雕刻照片是最难掌控的技术，我们已经解决并运用在黄金或银器上。

1、如果您想让您的玉石器打个洞，我们的玉石器师傅能尽量替您的玉石器钻洞。此服务将根据其标准收费收取钻洞费用。

2、如果您的玉石器失去亮泽，我们的玉石器师傅能将您的玉石器抛光也就是出水。出水就是先去除粗糙表面，然后上油涂蜡，使其有光泽。此服务将根据其标准收费收取出水费用。

3、如果您有半宝石原石，想磨成圆形、蛋形、方形、长方形或其他形状作为镶在戒指或吊坠，我们将根据其标准收费收取初级磨石费用。

4、如果您有断裂的玉手镯或其他半宝石想磨成其他形状作为吊坠，我们能磨成葫芦状、茄子状、水滴状或您想要的形状。我们将根据其标准收费收取中级磨石费用。

5、由于宝石本身的特性，要是宝石在上述服务过程中出现裂痕、断裂或崩坏，我们和师傅一概不负责，当然也不会收取任何费用。

1、只要你想要设计独特的首饰，我们都能将您的想法实现。我们能简单的用2D图像展示给您看成品结果，也可以制作 3D 图像展示，甚至能打印出模型让您看成品细节。我们将根据不同制作方案收取定制费用。

2、我们除了照顾首饰最后的成品，也会为您考虑最值得制作的方案。我们拥有庞大的珠宝工匠网络并且是值得信赖的主要工匠，再结合最适合的珠宝制作技术，实现您独特的首饰。

3、很多时候我们的顾客都喜欢选购几样东西然后然让我们合成一个全新的首饰，这样您选购的首饰将会是独一无二的创新转变。

4、我们能够让您的旧首饰或珠宝赋予新的生命，重新加工成您喜欢的珠宝首饰。

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1、提供干净安全的耳朵穿洞服务，将根据不同位置收取相对的穿洞费用。

2、提供干净安全的鼻子穿洞服务，将根据标准收费收取穿洞费用。

1、凡是在我们的商店、网店或网站购买的首饰，若以旧首饰折价兑换现金，我们一律以门市价格打七五折（折扣25%）。

2、在其他地方购买的首饰，若以旧首饰折价兑换现金，我们不能保证以门市价格打七五折（折扣25%），但是我们能给最优惠的价格来回收您的旧首饰。

3、无论您是否在我们的商店、网店或网站购买的首饰，若以旧首饰折价兑换新首饰，我们一律以门市价格打八折（折扣20%）。

4、关于金条我们有更加优惠的方式进行兑换。

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Residue dirt – cleaning dirt can cause the reduction of the jewellery. So when the customer sends the jewellery to us for repair and refurbishment, we will first clean the jewellery with an ultrasonic cleaner, then dry it and weigh it. This is to avoid the false appearance of a large gold loss.

Polishing - It must be polished by a repair master to smoothen the surface of the jewellery. In this process, the jewellery is from uneven to flat, and it is bound to be worn out. There is no fixed formula for the loss range, everything depends on the style. The female ring wears less, while the male ring and pendants wear out more.

The following simple suggestions will help in the proper use and storage of jewellery.

Due to the long-term contact between jewellery and skin, exposure to various weather conditions, environmental pollution, vibration and collision, etc., are all factors that affect the jewellery. Therefore, we recommend:

• Remove the jewellery before activities like sports, cooking, gardening or other activities that may damage the jewellery.
• Avoid jewellery contact with cosmetics, household cleaners, etc., as these chemical components can cause jewellery to fade.
• Avoid jewellery from experiencing drastic temperature changes.
• Store each piece of jewellery separately, or put it back in the original jewellery box, or store it in the jewellery compartment box. The chain strap should be buckled and lay flat to avoid knotting of the chain strap.

• Regularly check jewellery fasteners.
• If your jewellery is inlaid with precious gemstones such as lapis lazuli, coral, pearl, turquoise, emerald, etc., it should be handed over to Turbo Jewellery for professional cleaning.
• If the jewellery is not inlaid with the above-mentioned gems, it can be cleaned regularly with warm water and detergent (neutral pH detergent), and gently brushed with a soft toothbrush, then rinse with warm water. Lastly, wipe with a clean soft cloth, suede or a fine fiber cloth.

• Prevent possible risks at any time. Even diamonds, the hardest gemstones, may wear out or chip under repeated impacts or shocks.
• Check the prongs regularly to make sure the setting is stable.

• If the gem loses its luster and becomes dull, the jewellery needs to be cleaned.

How to care for pearls?

• If you often wear the same pearl jewellery, please check whether or not the thread is secure at least once a year.
• Avoid spraying perfume on the surface of the pearl.
• Use a soft damp cloth to clean the jewellery without adding any detergent.
• Store it separately in a jewellery box. Strong light, high temperature, or contact with detergent may damage the pearl.

• For most jewellery, the polishing treatment is to eliminate or reduce the scratches on the gold surface, but at the same time, the metal surface will lose a thin layer of metal due to polishing. Therefore, we recommend that the total number of polishing of 18K white gold jewellery should not exceed two, and the total number of polishing of 18K gold jewellery should not exceed three.
• Please check with the skilled craftsmen of Turbo Jewellery in advance whether or not your jewellery style can be polished. In addition, you can also reduce or eliminate surface scratches on 18K gold or 18K rose gold through the quick brightening service. Compared with polishing, this operation is gentler and does less damage to the jewellery. The relevant skilled craftsmen of Turbo Jewellery will provide the most suitable advice after conducting inspections for your jewellery.

Wearing two rings side by side is one of the main causes of scratches. Not only will the two rings rub and collide with each other, but the edges of the gemstones will also rub and collide with each other. These are all causes of scratches.

Yellow and silver is best not to wear together, because the gold and silver materials and properties are different, if worn together gold will be affected by the silver, and thus stained with silver produced black oxide, the gold will be dyed black. Because of the nature of silver is active, its easy and oxygen, acid, sulfide and other substances between the chemical reaction, produce black oxide, stained in the gold surface will, to a certain extent, affect the luster of gold. And gold and silver will be worn together to produce frictional effect so that gold is silver wear off a layer of gold powder down, resulting in the surface of silver is dyed with a layer of gold.

Red spots on the surface of gold are actually adulterated with other impurities, the presence of these impurities may cause red color to appear on their bodies, but the area of this color change will be small. When gold is left in the environment for a long time, there may be red spots on the surface; when full gold and kilo gold jewelry comes in contact with acid, there may also be red spots produced.

The reason for the discoloration is because the gold content of the full gold jewelry is 99% or more, and the content of the thousand-foot gold jewelry is 999‰ or more, the gold content is not 100%, which means that although the gold content is high, it may also be mixed with other elements, and the presence of these impurities may cause red, white, purple, and black spotted color areas to appear on their main bodies, and the area of this color change will be very small.

Yes, you can place an order by Whatsapp at +603-62500876. Our representative will guide you through the ordering process.

If you need to make any amendments to your order, please contact Customer Service immediately.

Yes, you can cancel at any point before it’s dispatched from our warehouse. If you have opted for our engraving service, you may cancel before the item is engraved. Please contact Customer Service immediately if you wish to cancel your order.

By clicking the ‘Size Guide’ button in the Product Page, you will find information on how to determine your size. If you need more help, please feel free to contact us for advice.

If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly to help you find a piece that matches your requirements.

If you see a style you like, but the diamond specifications offered online are not what you wished for, please contact us for assistance. We will try our very best to help you find your perfect piece.

Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalized message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in our signature, gift-ready packaging.

When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for your order upon collection.

Yes. If you aren’t able to collect your order yourself, please fill in the collector’s name and contact number at checkout. When collecting the order at the store, he or she will be asked to present the original copy of your identification document with a photo, along with a copy of the ‘Ready for Collection’ email sent to you. The collector will be required to sign for the order upon collection.

If your order isn’t collected from our store within 90 days, then it will be destroyed.

Your order will be packed in our signature jewellery box.

Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse. This can take slightly longer during sales or for customized items. Adverse weather conditions are also not factored into delivery time and may cause delays.

Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into &lsquo My Account’, followed by ‘My Transaction Record’.

Reserved items will be kept for 3 days from your appointment date and released thereafter if we do not hear from you.

我们店的称都是有定时每年检查一次，会交给马来西亚度量衡机构（Metrology Corporation Malaysia/MCM）,任何涉及商业用途的各种度量衡器材，都需要获得当局的验证，否则都会触及1972年度量衡法令（Akta Timbang Dan Sukat 1972）。度量衡都会贴上MCM验证贴纸，每张验证贴纸的有效期限只是一年，逾期后必须更新。

以下的简单的建议将有助于妥善使用和保管珠宝。

由于珠宝与皮肤的长期接触、暴露于各种天气状况、环境污染、震动碰撞等，都是影响珠宝的因素。因此我们建议：

• 除下佩戴的珠宝首饰后，才进行运动、烹饪、园艺或其他有可能损坏珠宝的活动。

• 避免珠宝首饰与化妆品、家用清洁剂等接触，因为这些化学成分会导致珠宝褪色。

• 避免珠宝经受剧烈的温度变化。

• 单独存放每件珠宝首饰，或放回原装首饰盒，或存放于首饰箱的分格中。链带作品应扣好平放，以避免链带打结。

• 定期检查珠宝扣件。

• 如果您的珠宝镶嵌青金石、珊瑚、珍珠、绿松石、祖母绿等贵重宝石，则应交由多宝金钻行进行专业清洁。

• 如果珠宝并无镶嵌上述宝石，可定期以温水加清洁剂清洗（中性PH值清洁剂），并使用软毛牙刷轻轻刷洗，然后再以温水冲洗，最后以干净软布、麂皮或细纤维布将珠宝擦拭干净。

• 随时预防可能出现的风险。即使是硬度最高的宝石 - 钻石，在反复撞击或震荡下也可能出现磨损或碎裂。

• 定期检查镶爪，确定镶嵌稳固。

• 如果宝石失去光泽，变得暗淡，则需要将为珠宝进行清洁。

如何护理珍珠？

• 如果您经常佩戴同一款珍珠首饰，请至少一年检查一次穿线是否牢固。

• 避免将香水喷洒到珍珠表面。

• 用柔软湿布清洁珠宝，无需添加任何清洁剂。

• 将其单独存放于首饰盒中。强光、高温、或是与清洁剂接触都可能对珍珠造成损坏。

• 就大部分珠宝而言，抛光处理是为了消除或减轻其金质表面的刮痕，但同时，金属表面也会因抛光而失掉薄薄一层金属。因此，我们建议18K白金珠宝的抛光总次数不应超过2次，而18K黄金珠宝抛光总次数不超过三次。

• 请提前向多寶金鑽行的工艺师查询您的珠宝款式是否可进行抛光处理。此外，也可以透过快速亮面服务减轻或消除18K黄金或18K玫瑰金的表面刮痕。相比抛光，此项操作更为轻柔，对珠宝损害更小。多寶金鑽行的相关技术人员为您的珠宝进行相关检测后，以提供最适合的建议。

并排佩戴两枚戒指是造成划痕的主要原因之一。不仅两个戒指会互相摩擦碰撞，宝石的边缘也会互相摩擦碰撞，这些都是造成划痕的原因。

黄和银最好不要一起佩戴，因为金和银的材质和性质不同，如果一起佩戴黄金会受到银的影响，从而沾染上银产生出来的黑色氧化物，将黄金染黑。由于银性质活泼的原因，其容易与氧气、酸、硫化物等物质之间发生化学反应，产生黑色氧化物，沾染在金表面会在一定程度上影响金的光泽。而且黄金和银一起佩戴会产生摩擦力作用让黄金被银磨掉一层金粉下来，导致银的表面被染上一层金色。

黄金表面有红斑，其实是掺杂了其他杂质，这些杂质的存在可能会使他们的主体上出现红色，但是这种颜色变化的面积会很小。黄金在环境下长时间放置，表面可能会有红斑；足金和千足金首饰与酸接触时，也可能会有红斑产生。

黄金会变色的原因是因为足金首饰金含量为99‰以上，千足金首饰含量为999‰以上，金含量都不是100%，这说明金的含量虽然很高，但还可能掺杂了其他元素，这些杂质的存在可能会使他们的主体上出现红色、白色、紫色、黑色斑点状色区，这种颜色变化的面积会很小。

是的，您可以通过whatsapp +603-62500876 下订单。 我们的服务员将指导您完成订购流程。

如果您需要对订单进行任何修改，请立即联系客户服务。

是的，您可以随时在我们的仓库发货之前取消。 如果您选择了我们的雕刻服务，您可以在物品雕刻之前取消。 如果您想取消订单，请立即联系客户服务。

单击产品页面中的“尺码指南”按钮，您将找到有关如何确定尺寸的信息。 如果您需要更多帮助，请随时联系我们寻求建议。

如果您想要的产品或尺码缺货，请单击产品页面上的“在商店中预订”按钮并填写表格。 客户服务代表将很快与您联系，协助您找到符合您要求的产品。

如果您看到自己喜欢的款式，但网上提供的钻石规格不是您想要的，请联系我们寻求帮助。 我们将尽最大努力协助您找到完美的作品。

是的，在线订购礼品非常容易。 只需选择您心仪的礼品并进行结账。 在结帐页面上，您可以添加将打印在礼品卡上的个性化寄语。 最后，珠宝和礼品卡将在我们精美的礼品包装中安全交付。

您的发票我们会放在商品里面和商品一起邮寄给您，如有其他与发票的问题可以欢迎联络我们。

999金代表 99.9％ 是 Au 黄金，剩下的 0.1% 是难以抽取的杂质。

916金代表 91.6％ 是 Au 黄金，剩下的 8.4% 是银铜和其他贵金属比例。有些商家为了省成本，8.4% 都是铜，那样成本就大大降低。

虽然大家都是卖着916产品，可是916产品耐不耐的技术核心在于剩下的 8.4% 那里。这 8.4% 决定一个产品耐还是不耐。

我们顾客购买后一个月内会退回来修理的可以说少之又少，可以说一年内最不出十单。我们敢陈诺一个月内的维修是免费的。

金价其实每天都不一样，可是价格是在每克1-3上下，所以零售价变动不大，只有金价波动幅度太大使赚幅太大或太小才会调整零售价格。

我们的金条有承诺的回购价格。如果您在我们这里购买的金条能够以目前的我们的销售价格进行兑换，意味着您的金条不需要扣除任何费用来兑换产品或升级到更大的金条。

我们不敢说我们出售的金条价格最低，可是我们敢说和我们购买的金条保障是全行最好的。

除了保证高价回收之外，还有一个就是利用和我们购买的金条来升级金条或更换其他首饰，我们是以最新的售卖价格(We Sell)购买您的金条，这个很多金店是很少这样做的。

取货时，请携带您的身份证明原件，附有您本人或代取人的照片以及“准备取货”电子邮件的副本（可以打印或显示在您的手机上）。 您将需要在取货时签署您的订单。

是的。 如果您无法自行取货，请在结账时填写货物代领人的姓名和联系电话。 在商店取货时，他或她将被要求出示带有照片的身份证件原件，以及发送给您的“准备取货”电子邮件的副本。 收货人将被要求在收货时签署订单。

如果您的订单未在 90 天内从我们的商店取货，那么它将被销毁。

您的订单将包装在我们的精美的首饰盒中。

在我们运送您的订单之前，我们可能需要与您的发卡机构确认一些其他详细信息。 我们的交货时间是从订单开始处理的那一刻开始，包括两个工作日，您的物品将从我们的仓库包装后发货。 促销或定制商品可能需要稍长的时间。 不利的天气条件可能导致延误，恕不计入交货时间。

提交订单后，您将收到一封确认电子邮件，其中注明预计交货日期。 您也可以登录“我的账户”，然后点击“我的交易记录”，在线查看您的订单状态。

保留的物品将从您的预约日期起保留 3 天，如果我们没有收到您的回复，物品将不会继续为您预留。

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